At 10xBuild, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website audit, rebuild, and maintenance services.
1. Information We Collect
1.1 Information You Provide
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and company name.
- Website Information: URLs and content from websites you submit for audits.
- Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers).
- Communications: Messages, feedback, and support requests you send to us.
1.2 Automatically Collected Information
When you use our services, we automatically collect:
- Usage Data: Pages visited, features used, time spent on our website.
- Device Information: Browser type, operating system, IP address, device identifiers.
- Audit Results: Performance metrics, SEO scores, and recommendations generated for your websites.
2. How We Use Your Information
We use the information we collect to:
- Provide website audit, rebuild, and maintenance services
- Process payments and prevent fraud
- Send service-related notifications and updates
- Respond to your questions and provide customer support
- Improve our services and develop new features
- Send marketing communications (with your consent)
- Comply with legal obligations
3. Data Sharing and Disclosure
We share your information with the following third-party service providers who help us operate our business:
- Stripe: Payment processing (Privacy Policy)
- Supabase: Database hosting and storage (Privacy Policy)
- Vercel: Website hosting (Privacy Policy)
We do not sell your personal information to third parties.
4. Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correct: Request correction of inaccurate information
- Delete: Request deletion of your personal information
- Port: Request your data in a portable format
- Opt-Out: Unsubscribe from marketing communications at any time
To exercise these rights, contact us at privacy@10xbuild.ai. We will respond within 30 days.
5. Security Measures
We protect your information through:
- HTTPS encryption for all data in transit
- Database encryption at rest (via Supabase)
- PCI-compliant payment processing (via Stripe)
- Regular security assessments and updates
- Access controls and authentication
6. Data Retention
We retain your information as follows:
- Active accounts: While your account is active
- Deleted accounts: 30 days after deletion, then permanently removed
- Audit results: 1 year from date of audit
- Payment records: 7 years for tax compliance
- Marketing data: Until you unsubscribe
7. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at:
Email: privacy@10xbuild.ai
We will respond to privacy requests within 30 days.